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A 2024 survey has found that 61% of Singaporean employees felt burnt out by work, adding that 44% of the respondents were unhappy with their mental health. According to the Maslach Burnout Inventory (MBI), the key indicators of burnout are (i) feeling mentally or physically exhausted by work; (ii) feeling cynical about one’s work or colleagues; and, (iii) feeling inefficient or inadequate at one's work.
Some insights from the National Youth Mental Health Study published in 2024 have shown that around 27% of youths aged between 15 and 35 are facing severe to extremely severe anxiety symptoms2. Out of all the respondents, anxiety was found to be more prevalent in women than men, as well as those who were unemployed or who have a low monthly income.
Around 14.9% of the respondents to the National Youth Mental Health Study3 were also observed to exhibit severe and extremely severe symptoms of depression. There was a similar prevalence of depression among both men and women, but other factors, such as the lack of job security and low socio-economic status, were associated with increased vulnerability to depressive symptoms.
Singaporeans have been reported to be more stressed than the global average, indicating an upward trend in stress-related studies in recent years. A 2023 study reported that 87% of Singaporeans felt stressed that year, with 16% responding that they felt the stress was not manageable4. In addition to being linked to low mental resilience, stress can also affect one’s physical health, potentially making it easier to fall sick or prolong recovery.
According to a 2022 Workmonitor survey, 87% of Singaporeans expressed a desire for a career counselling session to support better work-life balance and career advancement5. Commonly requested by those in the beginning stages of their career, as well as those who feel ‘stuck’, career counsellors can give advice and pointers to help clients gain more clarity about their unique situations and make better-informed decisions.
Self-esteem was identified as one of the factors affecting mental resilience, as reported by the National Youth Mental Health Study in 20246. Respondents with lower self-esteem were found to have a higher chance of showing symptoms of depression, anxiety and stress, as well as have a smaller social circle and experience lower levels of social support7.
ThoughtFull simplifies mental health for employees and employers.
As pioneers of innovative mental health approaches in Asia, we've developed a comprehensive, scalable platform that normalises mental health care. Our online therapy service is built around taking a personalised approach to prevention, growth, and crisis support – providing the help you need to create a better and healthier workplace.
Through ThoughtFull's Enterprise Programme, we provide organisations with the ThoughtFull Insights dashboard, offering actionable, measurable insights into employee wellbeing. Our tailored Activation Programmes further boost employee engagement, motivation, and long-term success, driving positive outcomes for both individuals and the organisation.
The onboarding process starts with an HR onboarding session where we work together to co-create your employee wellbeing program launch. ThoughtFull will provide all the necessary launch communications with your HR team, which can be shared with employees in the near future.
For the employee launch, it includes a comprehensive review and a live demo of the ThoughtFull app to ensure a smooth start. After the launch, we will be able to collaborate with the HR team to plan webinars and other ongoing engagement activities to keep the momentum going.
As part of the Activation Programme, we provide more than just access to our ThoughtFull professionals through an app. We partner with your HR team to actively support employee wellbeing, offering on-site or virtual launches, webinars on a wide range of topics, critical incident and stress management, on-site booths or counselling support as needed, and a 24/7 hotline for your employees in crisis, providing immediate assistance when it's needed most.
Our goal is to create a comprehensive support system that promotes mental wellbeing and engagement across your organisation.
ThoughtFull Insights provides HR teams with actionable data to optimise the organisation's mental health programme. Our dashboard is a handy tool that provides insights into employee engagement, behavioural trends, and health outcomes. By understanding the factors driving employee wellbeing, you can tailor programmes to your mental health issues and needs.
At ThoughtFull World, safeguarding your data and privacy is our top priority. We are proud to have achieved ISO-27001 certification, an internationally recognised standard for information security management.
To protect user accounts, our ThoughtFull app uses two-factor authentication, adding an extra layer of security. Users can also choose to remain anonymous by using a nickname within the app. All communication between users and mental health professionals is secured with banking-grade 256-bit encryption.
In the highly unlikely event of a data breach, our encrypted databases ensure that the data is rendered meaningless. Additionally, all connections between the app, website, and server are protected by SSL encryption, following best security practices.
Yes, and our ThoughtFull Professionals (TFPs) are highly experienced in supporting employees from diverse backgrounds. Many of our ThoughtFull Professionals are specialised in various niches, with some having extensive experience in personal developmental matters, such as mood- or motivation-related problems, while others work with specific forms of psychotherapy, including cognitive behavioural therapy (CBT) and others.
We offer care in 28 languages and dialects across 70 locations worldwide, ensuring you are receiving culturally relevant and accessible support. With the largest exclusive network of mental health professionals in the region, ThoughtFull delivers localised care backed by global expertise, tailored to the unique needs of your workforce.
All ThoughtFull Professionals (TFPs) undergo a rigorous vetting and onboarding process to ensure the highest standards of care. Firstly, each TFP must be a certified mental health professional, whether a counsellor, psychologist, or psychiatrist, with the required academic qualifications and practicum hours to obtain relevant credentials.
Secondly, we conduct due diligence to verify their identity, certifications, and licensure. Once verified, all TFPs undergo training to ensure proficiency in delivering high-quality digital coaching and therapy, tailored specifically to the unique requirements of digital mental health services in Asia.
Yes, we have conducted a study on the efficacy of text-based coaching, and it shows improvement in symptoms of stress, anxiety and depression. In addition to this study, we've partnered with several private organisations to develop whitepapers like Project Cheria to demonstrate the benefits of using the ThoughtFull platform. We are continuously trying to expand our research efforts.
While asynchronous text-based coaching has proven to be effective, we note that not everybody will be compatible with online therapy and digital platforms. If you are unsure whether online counselling sessions are the right choice for you, we encourage you to take your time, explore your options, and choose a format that best suits your personal needs.
1 https://employmenthero.com/sg/resources/wellness-at-work-report/
2 https://www.sciencedirect.com/science/article/pii/S1876201825000486#bib47
3 https://www.sciencedirect.com/science/article/pii/S1876201825000486#bib47
4 https://www.todayonline.com/singapore/sporeans-more-stressed-global-average-16-say-their-stress-not-manageable-study-2294541
5.https://www.randstad.com.sg/hr-trends/workforce-trends/singaporeans-want-career-learning-development-opportunities/
6 https://www.imh.com.sg/Newsroom/News-Releases/Documents/NYMHS_Press%20Release_FINAL19Sep2024.pdf
7 https://www.sciencedirect.com/science/article/pii/S1876201825000486
