Role

• Responsible for identifying and developing new partnership opportunities
• Managing existing partnerships to drive growth and revenue by working closely with our sales and marketing teams

Responsibilities

• Bring greater mental health accessibility through healthcare payor partnerships
• Leverage your strong and deep network in the payor ecosystem (insurers, brokers) to forge long-term mental health partnerships
• Act as the primary point of contact for all mental health partnerships and ensure that partners receive the support and resources they need to succeed
• Lead, manage and execute end-to-end process of sourcing, evaluating, negotiating, developing agreements and executing those partnerships
• Maintain all aspects of partnership go-to-market, ensuring that both parties hit their respective timelines prior, during, and after launch
• Develop and implement strategies for building and maintaining relationships with existing and potential partners
• Build and manage fast-paced, high performing and collaborative team
• Establish, monitor, analyse key performance indicators that will determine the ultimate success of each partnership, adjust strategies as needed
• Collaborate with the sales and marketing teams to create and deliver compelling presentations and proposals to partners
• Work closely with the product development team to identify and incorporate feedback and insights from partners into our product offering or roadmap

Requirement

• 7 - 10 years of experience in partnerships development, or management consulting, in the healthcare or mental health industry
• Ability to work in a fast-paced, dynamic environment, preferably experience in startup
• Successful track record of sourcing, executing, and nurturing strategic partnerships in healthcare or mental health industry
• Excellent negotiation, deal structuring, analytical and problem-solving skills.
• Strong analytical, leadership, intellectual curiosity, and partnering skills
• Excellent communication and interpersonal skills
• Proven ability to build and maintain relationships with healthcare payors/ providers

Outcome

• Forge strategic healthcare payors/ providers partnerships that would embed ThoughtFull into ecosystems that enables greater access and affordability to users
• Builds and manages new or existing partnership opportunities in the insurance, total benefits, and brokerage ecosystem, driving growth and revenue.

Role

• If you live and breathe digital marketing, we want to have a ThoughtFullChat with you. We are looking for a Head of Marketing to develop, implement, track, and optimize our marketing campaigns (B2B and B2C) across digital and non-digital channels. The ideal candidate is a hands-on operator who’s built a team and scaled revenue via demand generation and marketing automation activities in a fast-paced startup environment.
• You should have a strong grasp of current marketing tools and strategies and be able to lead integrated marketing campaigns from concept to execution.

Responsibilities

• Strategize and build a scalable marketing team to drive growth towards subsequent growth stages of ThoughtFull
• Work cross-functionally to ensure we have the right campaigns, creatives, and tools to drive lead flow, sales cycle, and funnel ROI.
• Continually review changes to the market, consumer trends, and the activities of competitors, adjusting the marketing plan if necessary
• Provide tools and materials to enable the sales team to function effectively
< li>Build and scale inbound and outbound marketing initiatives and content to grow organic or paid leads including a calendar of B2B campaigns and branding initiatives such as webinars, conferences, PR activities, podcasts, and thought leadership contributions
• Lead the team to manage and enhance the organization’s social media presence​
• Plan and execute all digital marketing, including performance marketing, SEO/SEM, ASO (app store), email, social media, and display advertising campaigns
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Requirement

• Proven working experience in building and leading marketing teams (minimum 5 years of relevant working experience)
• Prior working experience in a startup, app-based or SAAS companies preferred
• Built and scaled marketing teams to advance the growth of business
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and drive conversion
• Demonstrable experience leading and managing app based marketing, performance marketing, SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Good working knowledge of ad serving tools and analytics platform (e.g., Google Analytics, Google Ads, LinkedIn Ads and/or Facebook Ads)
• Understanding of web and/or app development and constraints would be an added advantage
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Strong project management and analytical skills to drive end-to-end implementation of marketing initiatives​

Responsibilities

• End-to-end management (from ideation to execution) of marketing campaigns and media planning initiatives
• Craft clear, concise, and creative marketing copies to engage audiences
• Manage social media channels which includes development of content calendar, social media posts, oversee creative output etc.
• Drive content amplification initiatives across various mediums (eg: social media posts,videos, podcast, webinars etc.)
• Support branding and communication efforts which include event planning, vendor management, event collateral development & public relations etc.
• Optimize content across Thoughtfull’s various platforms guided by measurable output in conversion funnels, SEO and Google Analytics
• Track, maintain and analyze key metrics report to measure efficacy of marketing efforts

Requirement

• At least 2 years of experience in digital marketing, content marketing, or performance marketing
• A creative person with a knack for storytelling
• Project management skills and attention to details
• Data-driven with a knack for user insights and data analytics
• Impeccable verbal and written communication skills
• Working knowledge of various social media platforms and content formats
• Experience in running marketing campaigns on Google, FB, IG, LinkedIn and using tools such as Google Analytics, Appsflyer, Clevertap and Mixpanel would be an added advantage

Role

• Successfully roll out ThoughtFull’s offering to clients by ensuring high utilisation rates within launch week
• Increase and retain client engagement rate on ThoughtFullChat
• Evaluate and improve client success workflow to improve efficiency by 50%

Responsibilities

• Own and cultivate meaningful and deep relationships with key client stakeholders.
• Partner with clients to define desired organisational outcomes and develop a joint success plan, focusing on maximising value realisation of ThoughtFull’s offerings.
• Support clients in achieving onboarding and activation milestones and in driving product engagement.
• Grow relationship with customer from client to advocate, and support internal advocacy efforts on behalf of ThoughtFull.
• Develop a deep understanding of client needs, requirements and macro market trends.
• Proactively monitor client data and insights to iterate and optimise client experience, identify expansion opportunities and mitigate renewal risk.
• Drive improvements in internal workflows and resources to elevate the quality and efficiency of the Client Success team.
• Collaborate cross-functionally across ThoughtFull’s Business Development, Operations and Clinical Team to drive outcomes and redefine our Client Success model.

Requirement

• Minimum of 2-3 years of experience in customer success, sales, business development, or consulting
• Ability to build relationships and trust with different client stakeholders
• Self-driven, motivated and entrepreneurial; ability to own outcomes and make things happen
• People-centric, driven by a desire to make a significant positive impact
• An ‘Innovative rain-maker’, you have the ability to proactively identify improvement areas as well as create and drive innovative solutions
• Excellent written and verbal communication skills; can communicate clearly and effectively
• Data-driven and utilise qualitative and quantitative analysis of data and analytical insights to drive decision making

Role

• Support expansion of our regional teams
• Effectively manage multiple concurrent projects and tasks in a fast-paced and rapidly growing environment. 
• Help grow and scale business

Responsibilities

• Manage the pre-boarding to onboarding process for new employees, including overseeing our HR systems, maintaining and organizing employee records, and coordinating all activities leading up to the employee's first 90 days.
• Continuously seek opportunities to develop, improve, and automate people operations workflows and practices to enhance the employee experience. 
• Serve as a people consultant to employees at all levels regarding HR policies and procedures, and ensure compliance with labor regulations in all countries where Thoughtfull operates. 
• Maintain accurate and confidential employee and HR files and documents. 
• Regularly evaluate HR policies, benefits schemes, and HR tools/technologies to improve the employee experience.
• Take ownership of implementing and adopting new people operation systems, including trainings, as a thought leader in the field.
• Work cross-functionally with Recruiting, Finance, and other departments to integrate people solutions and execute complex people projects and initiatives. 

Requirement

• 5-8 years of experience in a progressive HR role as an People Operations Manager or HR generalist/Manager, demonstrating the ability to design and improve operational processes. 
• Excellent project management and organizational skills, including the ability to effectively manage numerous concurrent projects and tasks in a fast-paced and rapidly growing environment. 
• Excellent written and oral communication skills, as well as analytical and decision-making abilities. 
• A self-starter who takes initiative to lead and drive improvements without constant direction.
• Resilience to change, respect for different work styles and approaches, and ability to manage confidential and sensitive information with discretion. 
• Preference for experience in a fast-growing start-up or scale-up in the APAC region.  

Role

• What outcomes are expected for the role (next 6 -12 months):
• 5x retention and engagement rates
• 10x growth in organic visits
• 5x growth in monthly user acquisition

Responsibilities

• Drive B2B leads for the Sales team through cost-effective lead generation campaigns on LinkedIn or other channels
• Devise data-led acquisition strategies to drive app installs, engagement and subscriptions through Performance Marketing campaigns on Google, Facebook, Instagram and other platforms
• Apply Growth strategies to scale key business metrics; establish synergies between marketing, product, data and other business functions to drive efficiencies in the overall process
• Strategize and implement effective product-marketing strategies to drive user retention, engagement and LTV
• Establish best-in-class SEO strategies to increase organic visits to the website and to the app
• Establish a framework for measurement for digital channel performance, including KPIs, benchmarks, and acceptable ROI

Requirement

• Over 3 years of experience in setting up and executing Growth strategies at scale
• Over 3 years of experience in managing high-budget Performance Marketing campaigns
• A sound understanding of SEO strategies to grow organic visitors
• First-hand experience in running marketing campaigns on Google, FB, IG, LinkedIn and using tools such as Google Analytics, Appsflyer, Clevertap and Mixpanel
• Highly data-driven with a knack for user insights and analytics
• Deep understanding of tracking and measurability frameworks needed for multi-channel marketing

Role

• Promote an experimental and data-driven decision-making culture by:
  • Enabling internal stakeholders to access key metrics via self-serve dashboards
  • Support in the analytics & metrics tracking of all product & feature launches
  • Running, analyzing and offering insights on product experiments

Responsibilities

• Work with Product Managers to understand the analytical requirements, track feature performance, identify trends and outliers, and offer insights to aid decision-making
• Work with Engineering to instrument analytics events in all feature development
• Acquire and organize data from multiple sources to develop internal tools, such as analytics dashboards and custom reports
• End to end ownership of feature experiments (eg A/B Tests), from forming hypothesis, to launch and analysis of experiment results
• Share your findings and insights to allow teams to gain deeper understanding of product and business performance

Requirement

• Degree or Masters in Mathematics, Computer Science, Economics, Statistics, or a related field
• 1 year of experience in a product or business analytics field, preferably in tech and familiar with common analytics tools & services
• Familiarity with SQL, Python and Excel (macros, pivot table), with the ability to learn other analytic tools if required
• Knowledge on data models, database design, data mining, and data classification
• Strong analytical skills, including the ability to gather, organise, analyse, and distribute large volumes of data accurately
• Strong communication skills, as you will frequently be sharing findings, insights and experiment results to a larger audience
• Familiarity with Metabase is an added advantage
• Experience in a mental health tech organization or a related field is an advantage, but not compulsory

Role

• The Psychology Intern reports to the Head of Counselling. Such responsibilities may include, but not limited to:
• Building up the operational, commercial, and technical capacity of the company
• Design, creation, and execution of new feature projects for ThoughtFullChat
• Design, planning, and execution of digital content for our various distribution channels and ThoughtFull Education
• Assisting ThoughtFull’s clinical framework development and research projects
• Participate in team meetings and works closely with team members to ensure smooth coordination of the development and delivery provisions

Requirement

• Minimum Diploma/Bachelor’s Degree or currently enrolled in Psychology or related fields with interest in Psychology
• Knowledge and skills in using Microsoft Excel & Word, Google Workspace, and ability to proficiently learn new software programs
• Ability to work remotely and independently
• Fluent in English, Malay (written/oral). Tertiary language preferred but not required
• General knowledge related to business, marketing, design, would be a huge bonus