Building Emotional Intelligence: Recognising and Regulating the Emotions of Others (Part 2)

Duration: 1 hour

What You'll Learn

• Learn to recognise emotional cues and understand its impact on communication and relationships
• Understand how empathy and active listening fosters strong relationships and improves teamwork
• Discover strategies to handle emotional situations, resolve conflicts and offer support in tough professional interactions

Exclusive Takeaways

• Social awareness helps us recognize others’ emotions, needs, and concerns
• Empathy and active listening build trust and stronger connections
• Tools like O.R.C.A, S.O.L.E.R., ACT, and “I” statements ease tough conversations