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Users

General Questions

What is ThoughtFullChat?

ThoughtFullChat is an accesible and affordable mental wellness solution. ThoughtfFullChat connects users to certified mental health professionals. Professionals will check in daily and provide daily bite-size coaching during the monthly subscription.

Is ThoughtFullChat a substitute for traditional face to face therapy?

All ThoughtFull Professionals are credentialed and certified to practice in their respective fields. Whilst asynchronous text-messaging and online methods of mental healthcare servicing have proven to be effective in helping Users achieve their goals, we note that not all cases are suitable for online therapy and digital based platform. Cases that are better-suited for traditional face-to-face models will thus be notified as such. Kindly note that ThoughtFullChat does not prescribe, diagnose, or dispense any medication. Note: We do not provide 24-hour crisis service. If you or any person may need emergency help, please go to the Emergency Room of any public hospital or call 999

How do I know this is an effective form of counseling for me?

Recent psychological research has shown that online platforms can be as effective as traditional face-to-face psychotherapy.

 

You can read about the studies below:

Telemental Health Care, an Effective Alternative to Conventional Mental Care: A Systematic Review

The Effectiveness of Telemental Health: A 2013 Review

Impact of Exchanges and Client–Therapist Alliance in Online-Text Psychotherapy

Will ThoughtFullChat improve my life?

We have a diverse group of credentialed Professionals trained in different areas of expertise. They are dedicated to supporting our Users' journey to bettering their current state. As with all coaching relationships, the outcomes attained and the process to get there is highly dependent and driven by the Users themselves. Hence, the output is very much influenced by the input throughout the journey.

Why are there different types of mental health professionals?

Mental Health/Wellness encompasses a wide range of fields and can be broadly viewed from a Bio+Psycho+Social aspect. Hence, some professionals (Psychiatrists) will focus more on the BioChemical part (aka balance brain chemicals and medication) whilst others (Psychologists + Counselors) will focus on the PsychoSocial part (psychotherapy, social support and rehabilitation, etc.). Whilst it is good for every User to understand the BioPsychoSocial aspect of mental wellness, note that some aspects will be more relevant or pertinent to some Users than others.

Is ThoughtFullChat right for me?

ThoughtFullChat may be suitable for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your general happiness or prevents you from achieving your goals, we may be able to support.

Some specific issues that our Professionals have experience in are stress, anxiety, depression, relationship challenges, anger, sleeping troubles, family conflicts, LGBTQ matters, grief, self esteem, career and work performance related issues and more.

 

However, ThoughtFullChat may not be ideal if any of the following is true:

- You are in need of urgent mental health care or are at risk of causing harm to yourself or others

- You are a minor or you are under the care of a legal guardian

- You are in an urgent crisis or an emergency situation

- You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care

- You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

ThoughtFullChat endeavors to find you a best-fit professional to embark on this journey with you. Once you have found your match, you and your professional will be able to communicate in your dedicated private and secure chatroom.

You will have access to the chatroom 24/7 and are welcome to share your thoughts, things that are going on in your life, etc. anytime from the convenience of your phone.

Your ThoughtFull Professional will check-in daily with you Mon-Fri (except public holidays) as soon as they are available. As this is asynchronous text messaging, this may not be a live, real-time chat and your Professional may not be able to response immediately if their schedule does not permit. Rest assured, there will be a response within the day.

On average, these daily-coaching sessions range from 10-15 minutes a day depending on the dynamic of both parties. We find that Users get the most out of their journey when there is consistency in usage. Setting a time or schedule that is agreeable to both parties can be an effective way for ensuring consistency. At the end of the day, ThoughtFullChat is a service catered to your needs, so you will drive the process and we will support at your preferred pace.

How does ThoughtFullChat's asynchronous text coaching work?

Everyone is unique, so the amount of time spent on ThoughtFullChat ranges depending on the individual.

Some individuals like to proactively engage in their mental health just the same as they proactively go to their gym 3x a week to stay fit. Those who utilize ThoughtFullChat as a resource for their ongoing mental fitness and personal development tend to use it for a longer period of time.

Some individuals use ThoughtFullChat because they have specific challenges that they are trying to overcome or experiences that they are trying to process (i.e.: grief, breakups, work/academic stress, etc.). For such cases, we tend to see individuals journey with us for at least 2-3 cycles or until their acute circumstances come to pass. To each its own.

How long should I use ThoughtFullChat for?

ThoughtFullChat provides digital coaching sessions via asynchronous text and video. Face-to-face sessions can be arranged on a case by case basis - kindly contact the ThoughtFull Team at chat@thoughtfull.world

How will I communicate with my professional?

Download ThoughtFullChat's App from your Apple App Store or Google Play Store to sign up and start ThoughtFullChat(ting)!

How do I sign up for ThoughtFullChat?
Can I be anonymous?

Yes, you may select to be identified by any nickname and your Professional will only have access to your nickname. ThoughtFullChat as a platform does request for your emergency contact information which will only be accessed if you or those around you are deemed to be in danger or in harms' way.

Subscription

How much does it cost?

ThoughtFullChat is a subscription-based digital coaching service. All of our subscription packages are automatically charged on a monthly basis. There are no contracts and you can cancel your plan anytime.

 

For new individual clients, kindly refer to our Pricing Section for more details.

For new corporate clients, kindly contact hello@thoughtfull.world for more details.

ThoughtFullChat partners with a number of corporations to provide ThoughtFull services to employees through employee assistance programs (EAP). Contact your Human Resource or Talent department to find out if your employer is a ThoughtFull partner.

ThoughtFullChat runs on a monthly subscription basis. Your subscription amount will be charged on the first day of joining ThoughtFullChat and will renew depending on your billing cycle (1 month, 3 months, 6 months).

How am I billed?

We understand that needs may change over time depending on circumstance. Hence, we endeavor to be as flexible as possible and allow Users to change their packages or billing cycle in-App. Changes made will be reflected starting from the next billing cycle onwards.

Can I change packages?

Of course! Please email hello@thoughtfull.world to ThoughtFully purchase your gift of happiness.

Can I purchase ThoughtFullChat as a gift?

We understand that needs may change over time depending on circumstance. You may cancel your subscription at any time through the App settings. Services will halt at the end of your subcription cycle, until renewal is initiated.

Can I cancel anytime?

The beauty about digital coaching is that ThoughtFullChat is accessible from anywhere in the world. Just subscribe in the same channels and our Professionals will work closely with you to accommodate for any time differences.

Can I use ThoughtFullChat if I am outside of Malaysia/Singapore?

Data Privacy

How is my data and privacy protected?

Safeguarding your data and privacy is of utmost importance to us and ThoughtFullChat goes to great lengths to protect client data and privacy.


ThoughtFullChat's mobile app requires two-factor authentication to provide extra security for customer and professional accounts. ThoughtFullChat's Users also have the option to be identified only by their Nickname on the App for an added layer of confidentiality.


All messages between clients and Professionals are secured and encrypted by banking-grade 256-bit encryption. Our databases are encrypted, rendering such data meaningless in the very highly unlikely event of being stolen. All data connection between mobile app, website to server are encrypted with SSL following best practices.

All Professionals on ThoughtFullChat are certified mental health professionals (counselors, psychologists, or psychiatrists) who have gone through the required academic and practicum hours to obtain their relevant certifications and credentials. All ThoughtFull Professionals have been carefully vetted and trained to use ThoughtFullChat to ensure the quality of services provided.

Professionals

About our Professionals

Who are the ThoughtFull Professionals?
Are all ThoughtFull Professionals medically-trained or medically-licensed?

All our Professionals are certified mental health professionals who have gone through our screening and onboarding process but not all professionals are medically-trained/licensed. 

To share what this means:
Broadly speaking, there are 3 main categories of certified mental health professionals - a) Counselors; b) Psychologists; c) Psychiatrists. Whilst all three professionals must go through their own academic and professional qualifications/certifications to hold their title, only c) Psychiatrists are medically-trained doctors as they are actual doctors with a specialization in Psychiatry. In general, they are the only category of the three, who are qualified to prescribe and dispense medication. a) Counselors and b) Psychologists do not prescribe medication and broadly focuses on the different modalities of talk therapy, coaching, etc.

 

At ThoughtFullChat, our Professionals (whether medically-trained or otherwise) do not diagnose or prescribe any medication to Users.

How do I know these professionals are qualified?

All Professionals on ThoughtFullChat are certified mental health professionals (counselors, psychologists, or psychiatrists) who have gone through the required academic and practicum hours to obtain their relevant certifications and credentials. All ThoughtFull Professionals have been carefully vetted and trained to use ThoughtFullChat to ensure the quality of services provided. We do not use interns or professionals who are still under supervision and who have not met their required practicum hours.

We understand that digital mental health servicing is still nascent in the Asian region. This is why we conduct additional training to ensure that all Professionals on ThoughtFullChat are proficient pioneers in digital coaching.

Additionally, we are privileged to have Board of Advisors that consist of prominent professionals in the healthcare space from around the region to ensure the quality of our service delivery.

How are these professionals vetted?

All ThoughtFull Professionals go through a thorough application and onboarding process where due diligence is done on their identity, certification and licensure, amongst others, before they are onboarded onto our platform. Where feasible, we also show the licensing information for each provider to make it easy for you to do your own due diligence on your selected Professional.

 

At ThoughtFullChat, we value User feedback and invite all Users to share their experience working with their Professional to help us ensure continued quality of service.

Signing Up

Who are the ThoughtFull Professionals?

All ThoughtFull Professionals go through a thorough application and onboarding process where due diligence is done on their identity, certification and licensure, amongst others, before they are onboarded onto our platform. Where feasible, we also show the licensing information for each provider to make it easy for you to do your own due diligence on your selected Professional.

 

At ThoughtFullChat, we value User feedback and invite all Users to share their experience working with their Professional to help us ensure continued quality of service.

I am a licensed professional. Where can I learn more about being a ThoughtFullChat professional?

You may find more information about being a ThoughtFull Professional here. 

How long will the application process take?

At ThoughtFullChat, we take our quality of service very seriously. Our onboarding process is thus a reflection of this and can take anywhere from a few days to a few weeks. Depending on the application, the process should take no longer than 1 month. We thank you for your patience in advance and encourage you to follow up with the team closely for your application progress.

Can I sign up as a ThoughtFull Professional if I am outside Malaysia/Singapore?

Absolutely! Whilst we are South East Asian based, ThoughtFullChat is always open to talent from all backgrounds. Kindly complete the application process and a ThoughtFull Representative will be in touch with you.