Online Therapy in Malaysia with Licensed Professionals

Seek out the support you need, anytime, anywhere, with ThoughtFull World’s team of licensed professionals. Our online therapy sessions are:
Highly accessible
Cost-effective
And conducted by licensed Malaysian therapists
Online therapy has been proven to be as effective as traditional options, and our platform has helped individuals from all walks of life, as well as organisations, to look forward to tomorrow. Book a video call or send text messages to our ThoughtFull professionals today.

How It Works

Step 1:
Create an Account

Fill in your details; you can even use a nickname to fully ensure anonymity.

Step 2:
Match with a Licensed Therapist

Text or schedule a video call with your preferred professional therapist

Step 3:
Start Therapy

We offer support in over 28 languages, so you can speak freely from your first session.
Download App

What To Expect From ThoughtFull’s Online Therapy

ThoughtFull's online therapy offers a convenient and accessible way to connect with a qualified mental health professional

Personalised support

Work with a licensed therapist who understands your unique needs and goals

Global accessibility

Connect with a professional from anywhere in the world

Confidentiality guaranteed

Enjoy private and secure sessions
Learn why >99% of our customers renew with us
Book a demo

Why Online Therapy Works

Recent studies have shown that the efficacy of online therapy is comparable to other support alternatives. 

In particular, a study by the Journal of Medical Internet Research has found that users of our ThoughtFull Chat function saw a significant decrease in depression, anxiety and stress. The data in all three aspects was shown to be statistically significant and is highly indicative that our online therapy sessions have led to a positive impact on the participants.
Say goodbye to the days of queueing in a waiting room or squeezing appointments into your work schedule – our ThoughtFull platform will transform the way you feel about seeking therapy. Connect with professional licensed therapists from the comfort of your own home and get evidence-based support tailored for you, whenever and wherever you need it. Meet our licensed online therapists in Malaysia. For a full list of our professionals in Malaysia, please refer here
With the help of a range of ThoughtFull’s online therapy services, it’s now easier than ever to provide scalable and confidential support to employees across multiple locations. Our ThoughtFull Insights dashboard highlights key engagement trends while fully anonymising individual data, allowing HR personnel and leaders to take on data-driven initiatives, track outcomes, and monitor the company’s overall wellbeing. 

Our programmes have been proven to help employees destress and dispel symptoms of depression and anxiety, all while saving organisations up to 60% of costs in comparison to a traditional employee assistance programme (EAP).

Get Matched With a Licensed Therapist

Results That Speak for Themselves

Our users have made their opinions loud and clear – with a measured 67% improvement in stress for individuals and a 69% utilisation rate for our corporate clients, here’s what they have to say:

ThoughtFull vs In-Person

Features ThoughtFull / Talkspace In-Person
Licensed Local Therapists
Over 28+ Languages Available
Flexibility in Scheduling
Accessible from Anywhere
24/7 Crisis Support / Message Anytime
Receive Messages Back
Quick & Easy to Switch Professionals
No Parking Fees or Travel Time
Text or Call-Based Therapy

How To Communicate With Your
ThoughtFull Professional

Text or voice messaging

Online therapy is flexible – it can take place through asynchronous messaging via our ThoughtFull app. With this option, you can send text messages or audio notes to your default licensed therapist at any time, and receive text-based therapy whenever or wherever you are.  

Our ThoughtFull professionals will respond within the day from Mondays to Fridays, as soon as they are available. It can be a good option for clients who are not comfortable speaking on the phone or video call, or through face-to-face therapy. Some clients prefer this medium as it allows them more time to formulate their thoughts and responses.

Video calls

Conducting online therapy via video calls is also available as an option in one of our packages. This offers an experience that is most similar to an in-person therapy session, as it allows for the licensed therapist and client to see each other’s facial expressions and body language, and hear each other’s tone of voice. It is highly recommended as it tends to strengthen the therapeutic relationship between the client and the professional, and can produce the best results.

Strategic Mental Health Support for Business Success

Take the first step towards making a healthier workplace for everyone

FAQ for Online Therapy in Malaysia

How can ThoughtFull support employee mental health and help my organisation?

ThoughtFull simplifies mental health for employees and employers in a few innovative ways.

As pioneers of text-based coaching in Asia, we've developed a comprehensive, scalable platform that normalises taking care of your mental health. Our personalised approach focuses on prevention, growth, and crisis support, helping to build resilient, thriving workplaces.

Through ThoughtFull's Enterprise Programme, we provide organisations with the ThoughtFull Insights dashboard, offering actionable, measurable insights into employee wellbeing. Our tailored Activation Programmes further boost employee engagement, motivation, and long-term success, driving positive outcomes for both individuals and the organisation.

What is the onboarding process for companies and employees?

The onboarding process starts with a HR onboarding session where we work together to co-create your employee wellbeing program launch. ThoughtFull will provide all the necessary launch communications, which your HR team can then share with employees.

The employee launch includes a comprehensive review and a live demo of the ThoughtFull app to ensure a smooth start. After the launch, we'll collaborate with the HR team to plan webinars and other ongoing engagement activities to keep the momentum going.

What client services do you offer as part of the Activation Program?

As part of the Activation Programme, we provide more than just access to therapy from anywhere. We partner with your HR team to actively support employee wellbeing offering onsite or virtual launches, webinars on a wide range of topics, critical incident and stress management, in-office booths or counselling as needed, a 24/7 hotline for employees in crisis, providing immediate assistance when it's needed most.

Our goal is to create a comprehensive support system that promotes mental wellbeing and engagement across your organisation. If you are in need of online therapy services for your company, we offer a suite of solutions which can connect your staff to a licensed therapist near them in minutes.

What reporting and analytics are available to employers through ThoughtFull Insights?

ThoughtFull Insights provides HR teams with actionable data to optimise the organisation's mental health programme. Our dashboard provides insights into employee engagement, behavioural trends, and health outcomes. By understanding the factors driving employee wellbeing, you can create tailored mental health programmes.

How is employee privacy and confidentiality ensured?

At ThoughtFull World, safeguarding your data and privacy is our top priority. We are proud to have achieved ISO-27001 certification, an internationally recognised standard for information security management.

To protect user accounts, our ThoughtFull app uses two-factor authentication, adding an extra layer of security. Those who would like to remain anonymous can also choose to use a nickname within the app. All communication between users and mental health professionals is secured with banking-grade 256-bit encryption.

In the highly unlikely event of a data breach, our encrypted databases ensure that the data is rendered meaningless. Additionally, all connections between the app, website, and server are protected by SSL encryption, following best security practices.

Does ThoughtFull Professionals, TFPs have experience working with employees from diverse backgrounds?

Yes, and our ThoughtFull Professionals (TFPs) are highly experienced in supporting employees from diverse backgrounds. We offer care in 28 languages and dialects across 70 locations worldwide, ensuring culturally relevant and accessible support. With the largest exclusive network of mental health professionals in the region, ThoughtFull delivers localised care backed by global expertise, tailored to the unique needs of your workforce.

How are ThoughtFull Professionals (eg. coaches, counsellors, psychologists, psychiatrists) verified?

All ThoughtFull Professionals (TFPs) are required to go through a rigorous verification and onboarding process to ensure the highest standards of care. Firstly, each TFP must be a certified mental health professional whether a counsellor, psychologist, or psychiatrist, with the required academic qualifications and practicum hours to obtain relevant credentials.

Secondly, we conduct due diligence to verify their identity, certifications, and licensure. Once verified, all TFPs undergo training to make sure they are highly proficient in delivering effective digital coaching and therapy, tailored specifically to the unique requirements of digital mental health services in Asia. 

You can rest assured that our licensed and qualified therapists will be able to provide you with the support, encouragement or hard-hitting advice you need to help you get through your mental slumps.

Is text-based coaching an effective substitute for traditional face-to-face therapy?

Yes, we have conducted an efficacy study on text-based coaching and it shows improvement in symptoms of stress, anxiety and depression. In addition to this study, we've partnered with several private organisations to develop whitepapers like Project Cheria to demonstrate benefits to using the ThoughtFull platform. We are continuously trying to expand our research efforts.

While asynchronous text-based coaching has proven to be effective, we note that not all cases may be suitable for online therapy and digital platforms. For these cases, our ThoughtFull Professionals do offer face-to-face therapy at our ThoughtFull center.