Equipping 1,700 StarHub employees with end-to-end mental health support

Find out how one of Singapore's major telecommunication company provided seamless mental wellbeing support to their team members.

Starhub Case Study Mockup
Penelope Gan

"ThoughtFull is not just a business, platform, or proposition, it is a cause and purpose that the founder and team are driving that is very compelling to us because we want to bring that same spirit to our employees."

- Catherine Chia, Chief Human Resources Officer

The Challenge

StarHub's leadership team was looking for a quality and impactful Employee Wellbeing Programme to ensure their employees are equipped with the necessary resources and support to deal with the issue of burnout, stress, and feeling overwhelmed.

The Solution

ThoughtFull provided a holistic end-to-end mental health solution to StarHub employees including unlimited 1-on-1 coaching with a certified mental health professional, curated wellness resources, and wellbeing trackers & assessments. Its accessibility allowed StarHub's employees to access personalised support whenever they needed to. Beyond that, ThoughtFull also curated personalised activation programs to help educate and empower StarHub employees with the skillset they need to thrive in both their personal and professional lives.

Key Outcomes


Total Utilization

(vs. 3% Industry Rate)

Up to


Average reduction in stress, anxiety and depression levels


Average user experience rating



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