Employee Assistance Programme

A Guide to Employee Mental Wellbeing in Malaysia

Learn why employee mental wellbeing matters, key trends in Malaysia, and how to improve workplace wellness.

Apr 22, 2025
Achmad Firdaus
Marketing & Communications Manager
Employee Assistance Programme
A Guide to Employee Mental Wellbeing in Malaysia
Learn why employee mental wellbeing matters, key trends in Malaysia, and how to improve workplace wellness.
Apr 22, 2025
Achmad Firdaus
Marketing & Communications Manager

Mental wellbeing is no longer just a personal concern. Increasingly, employees view mental health at work as a priority, and they’re expecting more than surface-level perks. From flexible work arrangements and mental health education, to access to comprehensive support, employees want to feel genuinely cared for.

The good news? Employers in Malaysia are already taking steps in the right direction. But to truly support your employees’ wellbeing — and unlock better engagement, retention, and performance — it’s important to take a more holistic approach. 

In this article, we explore what employee mental wellbeing really means, why it matters, and what you can do to create a workplace where your employees can thrive. 

We’ll also break down the components of a comprehensive mental health programme — and share how ThoughtFull’s solution can support your organisation’s unique needs.

What is employee mental wellbeing?

Employee mental wellbeing refers to a worker’s ability to cope with the daily stresses of work, interact positively with others at the workplace, and fulfil his or her potential.

An employee’s mental wellbeing is influenced by a range of factors in both their professional and personal lives, and it can fluctuate depending on their circumstances at any given time. Someone with a diagnosed mental illness may have a high level of mental wellbeing at a particular moment, while others without mental health concerns may experience periods of poor mental wellbeing or emotional distress. 

There’s no single factor that defines overall wellness. While this article focuses on employee mental wellbeing, other dimensions of wellbeing also play a crucial role in shaping an individual’s mental state.

In order to implement workplace wellness solutions effectively, employers and HR teams need to consider these dimensions when designing employee wellbeing strategies. 

Other dimensions of wellbeing you need to consider include:

  • Physical wellbeing: Refers to an employee’s physical health, such as their fitness levels, quality of sleep, energy levels, and other physical aspects of their lives. 
  • Emotional wellbeing: Relates to how individuals manage emotions, navigate challenges, and communicate effectively.
  • Social wellbeing:  Refers to an employee’s quality of relationships in their professional and personal lives. 
  • Financial wellbeing: Relates to an employee’s financial stability, and whether they have the knowledge and resources they need to manage their finances confidently. 
  • Sense of purpose: Describes an employee’s overall direction in life, and the belief that their work and personal efforts are meaningful and positively contribute to the world.

Understanding employee mental wellbeing in Malaysia: Statistics and trends

Employees in Malaysia are increasingly prioritising mental wellbeing, and seeking workplaces that offer genuine support. To stay competitive, organisations need to foster a culture of care, invest in flexible work options, and equip managers to support employee wellness effectively.

  • According to Employment Hero’s 2024 Wellness at Work Report, 67% of employees in Malaysia reported feeling burnt out. This is a 17% increase from 2022, where 58% of employees reported feeling burnt out.
  • Additionally, over half (55%) of employees surveyed feel comfortable confiding in their manager about their mental health and wellness concerns. 
  • Millennials are the most prone to burnout, with 67% indicating that they have felt burnout because of work. This is followed by Gen Zs (64%), Gen X (61%), and Baby Boomers (38%). 
  • The top perks — outside of pay — that would convince employees to work at a company are remote and flexible work options (19%), yearly allowances for healthcare, fuel, utilities and groceries (17%), and learning and career development opportunities (16%).1 

While employers are focusing on physical and emotional wellbeing, along with overall employee experience, there’s a growing call from employees for more targeted support — particularly in financial wellbeing. This highlights the importance of aligning wellbeing strategies with what employees say they need most.

  • WTW’s 2024 Wellbeing Diagnostic Survey indicated that the top priorities for employers over the next three years are: physical wellbeing (62%), emotional wellbeing (57%), and employee experience (56%). 
  • However, employees are calling for more support with financial wellbeing (57%). Other key areas of wellbeing where employees require more support include physical health (46%) and emotional wellbeing (41%).2 

Wellbeing isn’t just a nice-to-have — it’s a performance driver. Organisations with highly effective wellbeing programmes are seeing stronger outcomes across productivity, engagement, retention, and financial performance, underscoring the tangible business value of investing in employee wellbeing.

  • Businesses that are highly effective in their wellbeing programmes reported higher overall performance, compared to other organisations in their industry.2

Why is employee mental wellbeing important?

Employee mental wellbeing plays a crucial role in shaping a healthy, resilient, and high-performing workforce. When mental health is prioritised, employees are better equipped to manage stress, stay engaged, and maintain both their personal and professional wellbeing. 

The business case for improving workplace mental health is equally compelling. Supporting employee mental health not only benefits individuals, but also contributes to stronger organisational outcomes — from higher productivity and profitability, to reduced turnover and absenteeism. 

Improves employee health

The impact of poor mental wellbeing is significant and extends beyond emotional and psychological health — it can also take a toll on an individual’s physical health.

Poor mental health affects a worker’s cognitive functions, including memory and critical thinking. When these functions aren’t working optimally, employees can struggle to manage their professional and personal lives well. Employees who are coping with mental health concerns may also experience physical symptoms like fatigue, digestive problems, body aches, heart palpitations, and shortness of breath.

Conversely, having good mental health supports an individual’s physical health. Employees with good mental health are more likely to engage in healthy habits — like regular physical activity, proper sleep, and balanced nutrition — which help lower stress levels, reduce the risk of chronic illnesses, and strengthen the immune system.

Reduces healthcare costs

By supporting employee mental wellbeing and offering early intervention through wellness initiatives, employers can help reduce expenses related to untreated mental health conditions and other healthcare issues. 

When mental health issues are properly addressed, workers typically require fewer claims and medical interventions. These include doctor visits, hospitalisations, and prescription medicine, which can drive up your cost of healthcare. 

Encouragingly, employers that support workplace mental health are seeing positive returns. This is supported by research from The National Safety Council and University of Chicago, which shows that organisations saw a return of US$4 for every dollar they invest in mental health treatment.3

Increases productivity and employee engagement

Mentally healthy employees are better able to cope with the stresses in their personal lives and at the workplace. 

They tend to demonstrate higher levels of concentration, and the ability to process information and make decisions effectively. Having a positive state of mind also fosters a sense of enthusiasm and drive, enabling employees to feel motivated and contribute to the success of the organisation.

On the other hand, when employees aren’t thriving in their lives, their engagement and performance at work can suffer. According to a Gallup study, 61% of employees who are not thriving report frequently experiencing burnout. These individuals are also more likely to face daily worry (66%) and stress (48%), which can hinder their ability to stay focused and fully engaged in their roles.4

Minimises absenteeism and turnover

Research has shown that poor employee mental wellbeing is closely linked to higher absenteeism and turnover. Research shows that employees with depression are more likely to take sick leave, with workers suffering from untreated depression missing an average of 4.8 workdays per month.5 

As more employers recognise this connection, many are taking steps to prioritise mental wellbeing and foster a supportive work environment. By implementing initiatives that help employees manage their mental health, organisations can reduce absenteeism and promote long-term retention

When employees feel supported, they’re more likely to experience greater job satisfaction. In fact, a Gallup study found that 69% of employees who felt their overall wellbeing was supported by their employer were less likely to actively seek a new job.

What can employers do to improve employee mental health and wellbeing in Malaysia?

Employers play a key role in shaping a work environment that supports mental health and overall wellbeing. 

By adopting a holistic approach — one that includes flexibility, open communication, education, and access to comprehensive support — organisations can create a workplace culture where employees feel valued and empowered to thrive.

Embrace workplace flexibility

The trend towards greater workplace flexibility is evident. 

As we’ve highlighted earlier, Employment Hero’s 2024 Wellness at Work Report found that employees in Malaysia ranked remote and flexible work options as the top perk that would convince them to join a company.1 Similarly, a study by Boston Consulting Group and The Network revealed that only 7% of Asia’s workforce want to commit to a fully onsite work arrangement.7

There are strong benefits to offering more flexibility at work. Without the need to commute or spend long hours in the office, employees gain back valuable time in their day. This gives them the space to manage personal responsibilities or enjoy more leisure activities — without compromising their work.

As a result, employees gain a stronger sense of control over their schedules. This contributes to better work life harmony, reduced stress, and a lower risk of burnout.

To embrace workplace flexibility, you can: 

  • Introduce flexible work arrangements, such as flexible working hours, remote or hybrid working, compressed work weeks, part-time roles, or job sharing. 
  • Equip employees with the resources and support they need to work effectively. These include communication tools, project management software, and virtual team management apps that support flexible work arrangements. 
  • Workplace flexibility isn’t just about flexible work arrangements. It also relates to the way in which work is designed, such as how a role is organised or how career development opportunities are structured. 
  • You can turn traditional reviews into two-way conversations by incorporating employee feedback, or give employees more autonomy by encouraging self-assessments and empowering them to create their own career development plans.

Encourage open conversation on employee mental wellbeing

Encouraging open conversations in the workplace can significantly improve employee mental wellbeing.

It creates a safe space where employees feel comfortable with sharing their personal and mental health challenges. Normalising discussions on workplace mental health also helps reduce stigma, making it easier for employees to voice their concerns and reach out to their managers or colleagues for help. This enables employers and HR teams to identify individuals who are struggling, and provide timely intervention and support

Yet, many still hesitate to reach out. An employee mental health study by Blackbox and ADNA found that only 22% of individuals in Southeast Asia actively seek assistance from their employers or HR teams.8 This data underscores the importance of building a workplace culture where employees readily seek help — and support is easy to access. 

To foster open conversations about employee mental wellbeing, you can:

  • Hold discussions about mental health during town halls and team meetings. Leaders and managers may discuss their own experience with managing their mental health, and encourage employees to participate in workplace mental wellbeing initiatives. 
  • Outside of town halls and meetings, it’s just as important to schedule one-on-one check-ins and organise informal get-togethers. During these check-ins, managers can assess an employee’s state of mental health, and review and restructure their workloads if needed. 
  • Challenge mental health stigmas by ensuring that mental health information and toolkits are made accessible to employees. You can also incorporate wellbeing objectives into your organisation’s long-term goals, or integrate mental health considerations into performance evaluation systems. 

Offer mental health training and awareness

Offering mental health training can support employee wellbeing in meaningful ways.

It helps employees better understand mental health conditions, so they can learn to recognise the early symptoms of mental health issues in themselves and others. This increased awareness encourages early intervention, which prevents issues from escalating.

Mental health training and awareness programmes also equip individuals with skills and knowledge for stress management and building resilience. By developing healthier coping mechanisms, employees are better prepared to navigate challenges and maintain their wellbeing over time.

To implement mental health training and awareness initiatives effectively at your organisation, you can:

  • Start with foundational programmes if your organisation is new to mental health training. These may include awareness campaigns, lunch-and-learn sessions on mental health literacy, and company-wide skills training that equip employees with practical techniques to manage their mental wellbeing.
  • Offer a wider variety of mental health training programmes if you have a diverse workforce, or have already covered the basics on mental health awareness. Depending on your organisation’s needs, you may choose to adopt a layered approach — combining company-wide skills training, manager training programmes, and targeted solutions that provide specialised support.
  • Keep in mind that training for managers serves a different purpose than company-wide programmes. These sessions should educate managers on how to identify signs of poor mental health, approach mental health conversations with empathy, and guide employees towards appropriate resources and support. 

Implement a comprehensive employee mental well being programme 

Implementing a comprehensive employee mental wellbeing programme requires a dual-pronged approach. It involves combining preventive care with responsive support to address mental health challenges effectively.

With preventive care, the focus is on proactive management. The aim is to help employees protect their mental health and build resilience — before mental health issues arise or escalate. Initiatives that fall under this component include mental health awareness and training, regular mental wellbeing check-ins, and mindfulness programmes. 

The second component focuses on equipping employees with the tools and support they need when mental health challenges occur. At this stage, care is typically individualised, therapeutic, and action-oriented. Examples include access to mental health professionals, crisis support services, and mental health apps. 

ThoughtFull’s employee mental wellbeing program addresses both these components. We provide preventive care through educational resources, such as daily bite-sized coaching and self-paced learning packs and tools. 

Using our platform, employees can access personalised mental health services — including asynchronous text-based coaching and 24-hour crisis support — whenever they need it.

To implement a comprehensive employee mental health solution effectively, you need to:

  • Cater to the needs of your employees. Mental health needs can vary and evolve over time. A McKinsey study found that in a given population of 100 employees, one will need intensive treatment, 24 will need therapy, and 75 will need wellbeing support.9 Your solution needs to be flexible and adaptable, so that every employee receives the right care at the right time. 
  • How ThoughtFull can help: We partner with employers and HR teams to design mental wellbeing programmes that are tailored to your employees’ needs and organisational goals. Our solution is fully scalable and customisable, and evolves with your workforce. 
  • Ensure that your programme is easy to use. A Deloitte survey indicated that 68% of employees admit to not making full use of their workplace wellness resources, as accessing the programme was too time-consuming, confusing, or cumbersome.10 
  • To encourage greater engagement and participation from your employees, ensure  clear communication around your programme and maintain consistency in your mental wellbeing strategy. Incorporating digital tools can make support more accessible — especially for a hybrid or remote workforce.
  • How ThoughtFull can help: We support your team with rolling out holistic marketing strategies for internal and external employer branding, and to boost engagement. With our mental health app, your employees can easily access a wide range of tools and support anytime, anywhere. 

Conclusion

Supporting employee mental wellbeing is becoming an essential part of building a healthy  workplace. When employers take steps to prioritise mental health, they create an environment where individuals feel valued and supported. 

And with the right tools and partners in place, getting started doesn’t have to be complicated. With ThoughtFull, your employees can get the mental wellbeing support they need — every step of the way.

Sources:

  1. Employment Hero, Wellness at Work Report, 2024
  2. WTW, Malaysian Employers Lead the Charge in Workplace Wellbeing Strategies, November 2024
  3. National Safety Council, New Mental Health Cost Calculator Shows Why Investing in Mental Health is Good for Business, May 2021
  4. Gallup, Employee Wellbeing Is Key for Workplace Productivity, 2021
  5. PMC PubMed Central, Depressive Symptoms and Risk of Absence Among Workers in a Manufacturing Company: A 12-Month Follow-Up Study, December 2017
  6. Gallup, What Is Employee Wellbeing? And Why Does It Matter?, 2021
  7. Boston Consulting Group, Decoding Global Ways of Working, March 2021
  8. Blackbox, Mental Health and the Workplace: The Toll of Unhappy Employees, September 2024
  9. McKinsey & Company, Using Digital Tech to Support Employees’ Mental Health and Resilience, July 2021
  10. Deloitte, The Workforce Well-Being Imperative, March 2023

A Guide to Employee Mental Wellbeing in Malaysia
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Mental wellbeing is no longer just a personal concern. Increasingly, employees view mental health at work as a priority, and they’re expecting more than surface-level perks. From flexible work arrangements and mental health education, to access to comprehensive support, employees want to feel genuinely cared for.

The good news? Employers in Malaysia are already taking steps in the right direction. But to truly support your employees’ wellbeing — and unlock better engagement, retention, and performance — it’s important to take a more holistic approach. 

In this article, we explore what employee mental wellbeing really means, why it matters, and what you can do to create a workplace where your employees can thrive. 

We’ll also break down the components of a comprehensive mental health programme — and share how ThoughtFull’s solution can support your organisation’s unique needs.

What is employee mental wellbeing?

Employee mental wellbeing refers to a worker’s ability to cope with the daily stresses of work, interact positively with others at the workplace, and fulfil his or her potential.

An employee’s mental wellbeing is influenced by a range of factors in both their professional and personal lives, and it can fluctuate depending on their circumstances at any given time. Someone with a diagnosed mental illness may have a high level of mental wellbeing at a particular moment, while others without mental health concerns may experience periods of poor mental wellbeing or emotional distress. 

There’s no single factor that defines overall wellness. While this article focuses on employee mental wellbeing, other dimensions of wellbeing also play a crucial role in shaping an individual’s mental state.

In order to implement workplace wellness solutions effectively, employers and HR teams need to consider these dimensions when designing employee wellbeing strategies. 

Other dimensions of wellbeing you need to consider include:

  • Physical wellbeing: Refers to an employee’s physical health, such as their fitness levels, quality of sleep, energy levels, and other physical aspects of their lives. 
  • Emotional wellbeing: Relates to how individuals manage emotions, navigate challenges, and communicate effectively.
  • Social wellbeing:  Refers to an employee’s quality of relationships in their professional and personal lives. 
  • Financial wellbeing: Relates to an employee’s financial stability, and whether they have the knowledge and resources they need to manage their finances confidently. 
  • Sense of purpose: Describes an employee’s overall direction in life, and the belief that their work and personal efforts are meaningful and positively contribute to the world.

Understanding employee mental wellbeing in Malaysia: Statistics and trends

Employees in Malaysia are increasingly prioritising mental wellbeing, and seeking workplaces that offer genuine support. To stay competitive, organisations need to foster a culture of care, invest in flexible work options, and equip managers to support employee wellness effectively.

  • According to Employment Hero’s 2024 Wellness at Work Report, 67% of employees in Malaysia reported feeling burnt out. This is a 17% increase from 2022, where 58% of employees reported feeling burnt out.
  • Additionally, over half (55%) of employees surveyed feel comfortable confiding in their manager about their mental health and wellness concerns. 
  • Millennials are the most prone to burnout, with 67% indicating that they have felt burnout because of work. This is followed by Gen Zs (64%), Gen X (61%), and Baby Boomers (38%). 
  • The top perks — outside of pay — that would convince employees to work at a company are remote and flexible work options (19%), yearly allowances for healthcare, fuel, utilities and groceries (17%), and learning and career development opportunities (16%).1 

While employers are focusing on physical and emotional wellbeing, along with overall employee experience, there’s a growing call from employees for more targeted support — particularly in financial wellbeing. This highlights the importance of aligning wellbeing strategies with what employees say they need most.

  • WTW’s 2024 Wellbeing Diagnostic Survey indicated that the top priorities for employers over the next three years are: physical wellbeing (62%), emotional wellbeing (57%), and employee experience (56%). 
  • However, employees are calling for more support with financial wellbeing (57%). Other key areas of wellbeing where employees require more support include physical health (46%) and emotional wellbeing (41%).2 

Wellbeing isn’t just a nice-to-have — it’s a performance driver. Organisations with highly effective wellbeing programmes are seeing stronger outcomes across productivity, engagement, retention, and financial performance, underscoring the tangible business value of investing in employee wellbeing.

  • Businesses that are highly effective in their wellbeing programmes reported higher overall performance, compared to other organisations in their industry.2

Why is employee mental wellbeing important?

Employee mental wellbeing plays a crucial role in shaping a healthy, resilient, and high-performing workforce. When mental health is prioritised, employees are better equipped to manage stress, stay engaged, and maintain both their personal and professional wellbeing. 

The business case for improving workplace mental health is equally compelling. Supporting employee mental health not only benefits individuals, but also contributes to stronger organisational outcomes — from higher productivity and profitability, to reduced turnover and absenteeism. 

Improves employee health

The impact of poor mental wellbeing is significant and extends beyond emotional and psychological health — it can also take a toll on an individual’s physical health.

Poor mental health affects a worker’s cognitive functions, including memory and critical thinking. When these functions aren’t working optimally, employees can struggle to manage their professional and personal lives well. Employees who are coping with mental health concerns may also experience physical symptoms like fatigue, digestive problems, body aches, heart palpitations, and shortness of breath.

Conversely, having good mental health supports an individual’s physical health. Employees with good mental health are more likely to engage in healthy habits — like regular physical activity, proper sleep, and balanced nutrition — which help lower stress levels, reduce the risk of chronic illnesses, and strengthen the immune system.

Reduces healthcare costs

By supporting employee mental wellbeing and offering early intervention through wellness initiatives, employers can help reduce expenses related to untreated mental health conditions and other healthcare issues. 

When mental health issues are properly addressed, workers typically require fewer claims and medical interventions. These include doctor visits, hospitalisations, and prescription medicine, which can drive up your cost of healthcare. 

Encouragingly, employers that support workplace mental health are seeing positive returns. This is supported by research from The National Safety Council and University of Chicago, which shows that organisations saw a return of US$4 for every dollar they invest in mental health treatment.3

Increases productivity and employee engagement

Mentally healthy employees are better able to cope with the stresses in their personal lives and at the workplace. 

They tend to demonstrate higher levels of concentration, and the ability to process information and make decisions effectively. Having a positive state of mind also fosters a sense of enthusiasm and drive, enabling employees to feel motivated and contribute to the success of the organisation.

On the other hand, when employees aren’t thriving in their lives, their engagement and performance at work can suffer. According to a Gallup study, 61% of employees who are not thriving report frequently experiencing burnout. These individuals are also more likely to face daily worry (66%) and stress (48%), which can hinder their ability to stay focused and fully engaged in their roles.4

Minimises absenteeism and turnover

Research has shown that poor employee mental wellbeing is closely linked to higher absenteeism and turnover. Research shows that employees with depression are more likely to take sick leave, with workers suffering from untreated depression missing an average of 4.8 workdays per month.5 

As more employers recognise this connection, many are taking steps to prioritise mental wellbeing and foster a supportive work environment. By implementing initiatives that help employees manage their mental health, organisations can reduce absenteeism and promote long-term retention

When employees feel supported, they’re more likely to experience greater job satisfaction. In fact, a Gallup study found that 69% of employees who felt their overall wellbeing was supported by their employer were less likely to actively seek a new job.

What can employers do to improve employee mental health and wellbeing in Malaysia?

Employers play a key role in shaping a work environment that supports mental health and overall wellbeing. 

By adopting a holistic approach — one that includes flexibility, open communication, education, and access to comprehensive support — organisations can create a workplace culture where employees feel valued and empowered to thrive.

Embrace workplace flexibility

The trend towards greater workplace flexibility is evident. 

As we’ve highlighted earlier, Employment Hero’s 2024 Wellness at Work Report found that employees in Malaysia ranked remote and flexible work options as the top perk that would convince them to join a company.1 Similarly, a study by Boston Consulting Group and The Network revealed that only 7% of Asia’s workforce want to commit to a fully onsite work arrangement.7

There are strong benefits to offering more flexibility at work. Without the need to commute or spend long hours in the office, employees gain back valuable time in their day. This gives them the space to manage personal responsibilities or enjoy more leisure activities — without compromising their work.

As a result, employees gain a stronger sense of control over their schedules. This contributes to better work life harmony, reduced stress, and a lower risk of burnout.

To embrace workplace flexibility, you can: 

  • Introduce flexible work arrangements, such as flexible working hours, remote or hybrid working, compressed work weeks, part-time roles, or job sharing. 
  • Equip employees with the resources and support they need to work effectively. These include communication tools, project management software, and virtual team management apps that support flexible work arrangements. 
  • Workplace flexibility isn’t just about flexible work arrangements. It also relates to the way in which work is designed, such as how a role is organised or how career development opportunities are structured. 
  • You can turn traditional reviews into two-way conversations by incorporating employee feedback, or give employees more autonomy by encouraging self-assessments and empowering them to create their own career development plans.

Encourage open conversation on employee mental wellbeing

Encouraging open conversations in the workplace can significantly improve employee mental wellbeing.

It creates a safe space where employees feel comfortable with sharing their personal and mental health challenges. Normalising discussions on workplace mental health also helps reduce stigma, making it easier for employees to voice their concerns and reach out to their managers or colleagues for help. This enables employers and HR teams to identify individuals who are struggling, and provide timely intervention and support

Yet, many still hesitate to reach out. An employee mental health study by Blackbox and ADNA found that only 22% of individuals in Southeast Asia actively seek assistance from their employers or HR teams.8 This data underscores the importance of building a workplace culture where employees readily seek help — and support is easy to access. 

To foster open conversations about employee mental wellbeing, you can:

  • Hold discussions about mental health during town halls and team meetings. Leaders and managers may discuss their own experience with managing their mental health, and encourage employees to participate in workplace mental wellbeing initiatives. 
  • Outside of town halls and meetings, it’s just as important to schedule one-on-one check-ins and organise informal get-togethers. During these check-ins, managers can assess an employee’s state of mental health, and review and restructure their workloads if needed. 
  • Challenge mental health stigmas by ensuring that mental health information and toolkits are made accessible to employees. You can also incorporate wellbeing objectives into your organisation’s long-term goals, or integrate mental health considerations into performance evaluation systems. 

Offer mental health training and awareness

Offering mental health training can support employee wellbeing in meaningful ways.

It helps employees better understand mental health conditions, so they can learn to recognise the early symptoms of mental health issues in themselves and others. This increased awareness encourages early intervention, which prevents issues from escalating.

Mental health training and awareness programmes also equip individuals with skills and knowledge for stress management and building resilience. By developing healthier coping mechanisms, employees are better prepared to navigate challenges and maintain their wellbeing over time.

To implement mental health training and awareness initiatives effectively at your organisation, you can:

  • Start with foundational programmes if your organisation is new to mental health training. These may include awareness campaigns, lunch-and-learn sessions on mental health literacy, and company-wide skills training that equip employees with practical techniques to manage their mental wellbeing.
  • Offer a wider variety of mental health training programmes if you have a diverse workforce, or have already covered the basics on mental health awareness. Depending on your organisation’s needs, you may choose to adopt a layered approach — combining company-wide skills training, manager training programmes, and targeted solutions that provide specialised support.
  • Keep in mind that training for managers serves a different purpose than company-wide programmes. These sessions should educate managers on how to identify signs of poor mental health, approach mental health conversations with empathy, and guide employees towards appropriate resources and support. 

Implement a comprehensive employee mental well being programme 

Implementing a comprehensive employee mental wellbeing programme requires a dual-pronged approach. It involves combining preventive care with responsive support to address mental health challenges effectively.

With preventive care, the focus is on proactive management. The aim is to help employees protect their mental health and build resilience — before mental health issues arise or escalate. Initiatives that fall under this component include mental health awareness and training, regular mental wellbeing check-ins, and mindfulness programmes. 

The second component focuses on equipping employees with the tools and support they need when mental health challenges occur. At this stage, care is typically individualised, therapeutic, and action-oriented. Examples include access to mental health professionals, crisis support services, and mental health apps. 

ThoughtFull’s employee mental wellbeing program addresses both these components. We provide preventive care through educational resources, such as daily bite-sized coaching and self-paced learning packs and tools. 

Using our platform, employees can access personalised mental health services — including asynchronous text-based coaching and 24-hour crisis support — whenever they need it.

To implement a comprehensive employee mental health solution effectively, you need to:

  • Cater to the needs of your employees. Mental health needs can vary and evolve over time. A McKinsey study found that in a given population of 100 employees, one will need intensive treatment, 24 will need therapy, and 75 will need wellbeing support.9 Your solution needs to be flexible and adaptable, so that every employee receives the right care at the right time. 
  • How ThoughtFull can help: We partner with employers and HR teams to design mental wellbeing programmes that are tailored to your employees’ needs and organisational goals. Our solution is fully scalable and customisable, and evolves with your workforce. 
  • Ensure that your programme is easy to use. A Deloitte survey indicated that 68% of employees admit to not making full use of their workplace wellness resources, as accessing the programme was too time-consuming, confusing, or cumbersome.10 
  • To encourage greater engagement and participation from your employees, ensure  clear communication around your programme and maintain consistency in your mental wellbeing strategy. Incorporating digital tools can make support more accessible — especially for a hybrid or remote workforce.
  • How ThoughtFull can help: We support your team with rolling out holistic marketing strategies for internal and external employer branding, and to boost engagement. With our mental health app, your employees can easily access a wide range of tools and support anytime, anywhere. 

Conclusion

Supporting employee mental wellbeing is becoming an essential part of building a healthy  workplace. When employers take steps to prioritise mental health, they create an environment where individuals feel valued and supported. 

And with the right tools and partners in place, getting started doesn’t have to be complicated. With ThoughtFull, your employees can get the mental wellbeing support they need — every step of the way.

Sources:

  1. Employment Hero, Wellness at Work Report, 2024
  2. WTW, Malaysian Employers Lead the Charge in Workplace Wellbeing Strategies, November 2024
  3. National Safety Council, New Mental Health Cost Calculator Shows Why Investing in Mental Health is Good for Business, May 2021
  4. Gallup, Employee Wellbeing Is Key for Workplace Productivity, 2021
  5. PMC PubMed Central, Depressive Symptoms and Risk of Absence Among Workers in a Manufacturing Company: A 12-Month Follow-Up Study, December 2017
  6. Gallup, What Is Employee Wellbeing? And Why Does It Matter?, 2021
  7. Boston Consulting Group, Decoding Global Ways of Working, March 2021
  8. Blackbox, Mental Health and the Workplace: The Toll of Unhappy Employees, September 2024
  9. McKinsey & Company, Using Digital Tech to Support Employees’ Mental Health and Resilience, July 2021
  10. Deloitte, The Workforce Well-Being Imperative, March 2023

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